Privacy Policy | AcDrainWiz

AC DRAIN WIZ LLC

Effective Date: January 01, 2026

Last Updated: January 01, 2026

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## 1. INTRODUCTION

This Privacy Policy and Cookie Policy ("Policy") describes how AC Drain Wiz LLC, a Florida limited liability company ("Company," "we," "us," or "our"), collects, uses, discloses, sells, and otherwise processes personal information in connection with our website, mobile applications, sensor monitoring services, and all related services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree to this Policy, you must not access or use the Services.

This Policy is incorporated into and forms part of our Terms and Conditions of Service. Capitalized terms not defined herein have the meanings ascribed to them in the Terms and Conditions.

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2. INFORMATION WE COLLECT

2.1 Personal Information Collected Directly From You

We collect personal information that you provide directly to us when you register for an account, use the Services, or communicate with us. This information includes:

(a) Identity Information:
- Full legal name
- Business name (for contractors)
- Professional license information (for contractors)

(b)Potentially Requested/Given Contact Information for Contractors, and/or Employees, and/or Clients of Contractors:
- Email address
- Telephone number
- Physical address
- Service addresses
- Mailing address

(d) Financial Information:
- Payment card information
- Billing address
- Transaction history
- Invoice records

(e) Service-Related Information:
- Client information you enter into the platform
- Employee information (for contractor accounts)
- Service call records and notes
- Sensor installation details

2.2 Sensor Data

We automatically collect data transmitted by sensors connected to the Services, including:

- Water level readings and measurements
- Battery status and voltage levels
- Sensor connectivity status
- Timestamp data for all readings
- Alert trigger events
- Device identifiers and metadata

2.3 Information Collected Automatically

When you access or use the Services, we may at our sole discretion, automatically collect certain information, including:

(a) Device Information:
- Device type and model
- Operating system and version
- Browser type and version
- Screen resolution
- Device identifiers

(b) Usage Information:
- Pages and features accessed
- Time spent on pages
- Click patterns and navigation paths
- Search queries within the Services
- Feature usage frequency

(d) Location Information:
- General geographic location derived from IP address
- Service addresses provided by users

2.4 Information From Cookies and Similar Technologies

We collect information through cookies, web beacons, pixels, and similar tracking technologies as described in Section 10 (Cookie Policy) of this document.

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3. HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes:

3.1 Service Provision and Operations

- To create and manage your account
- To provide, maintain, and improve the Services
- To process sensor data and deliver alerts
- To facilitate communication between contractors and clients
- To process transactions and send related information
- To respond to your inquiries and provide customer support

3.2 Analytics and Product Development

- To analyze usage patterns and trends
- To monitor and improve the performance of the Services
- To develop new features, products, and services
- To conduct research and analysis
- To measure the effectiveness of our Services

3.3 Communications

- To send service-related notices and updates
- To send alerts and notifications related to sensor data
- To provide information about our Services
- To send marketing and promotional communications (where permitted)

3.4 Business Operations

- To detect, prevent, and address fraud, security issues, and technical problems
- To enforce our Terms and Conditions and other agreements
- To comply with legal obligations
- To protect our rights, privacy, safety, or property

3.5 Data Monetization

- To sell, license, or otherwise commercialize personal information and Platform Data as described in Section 5

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4. LEGAL BASES FOR PROCESSING

We process personal information based on the following legal grounds:

(a) Contractual Necessity: Processing necessary to perform our contract with you and provide the Services.

(b) Legitimate Interests: Processing necessary for our legitimate business interests, including operating and improving our Services, marketing, fraud prevention, and data monetization.

(c) Consent: Processing based on your consent, which you may withdraw at any time (subject to termination of Services where consent is a condition of use).

(d) Legal Compliance: Processing necessary to comply with applicable laws and regulations.

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## 5. DISCLOSURE AND SALE OF PERSONAL INFORMATION

### 5.1 Sale of Personal Information

WE MAY SELL PERSONAL INFORMATION. By using the Services, you acknowledge and agree that we may sell, license, rent, trade, or otherwise transfer your personal information to third parties for monetary or other valuable consideration.

The categories of personal information we may sell include:

- Identity information (name, business name)
- Contact information (email, phone, address)
- Service-related information
- Sensor data and usage data
- Device and technical information
- Inferences drawn from the above categories

We may sell personal information to:

- Data brokers and aggregators
- Marketing and advertising companies
- Analytics providers
- Business partners
- Other commercial entities

ACCEPTANCE OF DATA SALES AS CONDITION OF SERVICE: Your agreement to the sale of your personal information is a mandatory condition of using the Services. The sale and monetization of data collected through the Services is integral to our business model. Except as required by applicable law (see Section 8 regarding California residents), you may not opt out of the sale of your personal information while continuing to use the Services.

5.2 Disclosure to Service Providers

We disclose personal information to third-party service providers who perform services on our behalf, including:

- Cloud hosting and data storage providers
- Payment processors
- Email and communication service providers
- Analytics providers (including Google Analytics)
- Customer support platforms
- Professional advisors (attorneys, accountants)

These service providers are contractually obligated to use personal information only as necessary to provide services to us and in accordance with this Policy.

5.3 Disclosure for Business Purposes

We may disclose personal information for the following business purposes:

(a) Business Transfers: In connection with any merger, acquisition, financing, sale of assets, or bankruptcy, personal information may be disclosed or transferred to the successor entity.

(b) Legal Requirements:** We may disclose personal information when required by law, subpoena, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

(c) Enforcement:** To enforce our Terms and Conditions, investigate potential violations, or protect against legal liability.

(d) Contractor Marketing: Upon termination of a contractor relationship, we may disclose client information to market alternative contractor services, as described in our Terms and Conditions.

5.4 Aggregated and De-Identified Data

We may create aggregated, anonymized, or de-identified data from personal information. Such data is not subject to the restrictions of this Policy and may be used and disclosed for any purpose without limitation.

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6. DATA RETENTION

6.1 Retention Period

We retain personal information indefinitely unless we determine, in our sole discretion, that such information is no longer necessary or useful for our business purposes.

6.2 Retention After Termination

Upon termination of your account, we will continue to retain all personal information and Platform Data in accordance with Section 6.1. Your personal information may continue to be used, disclosed, and sold as described in this Policy after account termination.

6.3 Data Export

You may request an export of your personal information by contacting us. We will provide such export within a reasonable timeframe, subject to verification of your identity and applicable legal requirements.

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7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

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8. CALIFORNIA PRIVACY RIGHTS

This Section applies to California residents and supplements the information contained in this Policy pursuant to the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA").

# 8.1 Categories of Personal Information

In the preceding twelve (12) months, we have collected and disclosed for business purposes the following categories of personal information:

| Category | Collected | Disclosed | Sold |
|----------|-----------|-----------|------|
| Identifiers (name, email, phone, address, IP address) | Yes | Yes | Yes |
| Customer Records (payment information, purchase history) | Yes | Yes | Yes |
| Commercial Information (products/services purchased, transaction history) | Yes | Yes | Yes |
| Internet/Network Activity (browsing history, usage data) | Yes | Yes | Yes |
| Geolocation Data (general location from IP address) | Yes | Yes | Yes |
| Professional/Employment Information (business name, license info) | Yes | Yes | Yes |
| Inferences (preferences, characteristics, behavior) | Yes | Yes | Yes |
| Sensor Data (water levels, battery status, alerts) | Yes | Yes | Yes |

8.2 Your California Privacy Rights

Subject to applicable law, California residents have the following rights:

(a) Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, our business purposes for collecting or selling the information, and the categories of third parties with whom we share the information.

(b) Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.

(c) Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.

(d) Right to Opt-Out of Sale: You have the right to opt out of the sale of your personal information.

(e) Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.

8.3 Right to Opt-Out of Sale

You have the right to opt out of the sale of your personal information. To exercise this right, you may:

- Submit a request by emailing us at LBRITO@ACDRAINWIZ.COM

IMPORTANT NOTICE: As stated in Section 5.1, acceptance of data sales is a mandatory condition of using the Services. The sale of personal information and Platform Data is integral to our business model and the provision of the Services. If you exercise your right to opt out of the sale of your personal information under the CCPA, we reserve the right, to the fullest extent permitted by law, to terminate your account and discontinue your access to the Services.

We do not knowingly sell the personal information of consumers under sixteen (16) years of age.

8.4 Exercising Your Rights

To exercise your California privacy rights, please submit a verifiable consumer request by contacting us using the information in Section 12.

We will verify your identity before processing your request. You may designate an authorized agent to submit a request on your behalf by providing written authorization.

We will respond to verifiable requests within forty-five (45) days. If we require additional time (up to ninety (90) days total), we will inform you of the reason and extension period in writing.

8.5 California "Shine the Light" Law

California Civil Code Section 1798.83 permits California residents to request information regarding the disclosure of personal information to third parties for direct marketing purposes. To make such a request, please contact us using the information in Section 12.

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9. CHILDREN'S PRIVACY

The Services are not directed to children under the age of sixteen (16), and we do not knowingly collect personal information from children under sixteen (16). If we become aware that we have collected personal information from a child under sixteen (16), we will take steps to delete such information. If you believe we have collected information from a child under sixteen (16), please contact us immediately.

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10. COOKIE POLICY

10.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. Cookies are widely used to make websites work more efficiently, provide information to website owners, and enable certain features.

10.2 How We Use Cookies

We use cookies and similar tracking technologies (including web beacons, pixels, and local storage) to:

- Enable the basic functionality of the Services
- Remember your preferences and settings
- Authenticate users and prevent fraud
- Analyze how the Services are used and perform
- Deliver and measure the effectiveness of advertising
- Improve our products and Services

10.3 Types of Cookies We Use

(a) Essential Cookies

These cookies are strictly necessary for the operation of the Services. They enable core functionality such as security, account authentication, session management, and network management. You cannot opt out of essential cookies while using the Services.

| Cookie Name | Purpose | Duration |
|-------------|---------|----------|
| Session ID | User authentication and session management | Session |
| Security tokens | Prevent cross-site request forgery | Session |
| Load balancing | Distribute traffic across servers | Session |

(b) Analytics and Performance Cookies

These cookies help us understand how visitors interact with the Services by collecting and reporting information anonymously. We use this data to improve how our Services work and to identify areas for enhancement.

We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help analyze how users use the Services. The information generated by the cookie about your use of the Services (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Services, compiling reports on activity, and providing other services relating to website activity and internet usage.

For more information on Google Analytics and how Google uses data, please visit: https://policies.google.com/privacy

You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout

| Cookie Name | Purpose | Duration |
|-------------|---------|----------|
| _ga | Distinguishes unique users | 2 years |
| _gid | Distinguishes unique users | 24 hours |
| _gat | Throttles request rate | 1 minute |

These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. These cookies remember that you have visited a website, and this information may be shared with advertising partners.

| Cookie Name | Purpose | Duration |
|-------------|---------|----------|
| Advertising ID | Track advertising effectiveness | Varies |
| Retargeting cookies | Deliver targeted advertisements | Varies |
| Conversion tracking | Measure advertising conversions | Varies |

10.4 Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics, deliver advertisements, and enable social media features. Third parties that may set cookies through the Services include:

- Google (Analytics and Advertising)
- Social media platforms (if integrated)
- Advertising networks
- Payment processors

These third parties have their own privacy policies, and we do not have control over their cookies or tracking technologies.

10.5 Your Consent to Cookies

By continuing to use the Services, you consent to the placement of cookies on your device as described in this Policy.

When you first visit the Services, you will be notified of our use of cookies. Your continued use of the Services after such notification constitutes your consent to our use of cookies.

10.6 Managing Cookies

Most web browsers allow you to manage your cookie preferences through browser settings. You can set your browser to:

- Refuse all cookies
- Accept only first-party cookies
- Notify you when a cookie is set
- Delete cookies after each session

Please note that if you disable or delete cookies, some features of the Services may not function properly, and your user experience may be affected.

Instructions for managing cookies in common browsers:

- Chrome: Settings > Privacy and Security > Cookies
- Firefox: Options > Privacy & Security > Cookies
- Safari: Preferences > Privacy > Cookies
- Edge: Settings > Privacy & Security > Cookies

10.7 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. The Services do not currently respond to DNT signals. We will continue to track, collect, and use information as described in this Policy regardless of DNT settings.

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11. CHANGES TO THIS POLICY

We may update this Policy from time to time. We will notify you of material changes by posting the updated Policy on our website and updating the "Last Updated" date. Your continued use of the Services after any changes to this Policy constitutes your acceptance of the updated Policy.

We encourage you to review this Policy periodically to stay informed about our privacy practices.

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12. CONTACT INFORMATION

If you have questions or concerns about this Policy, wish to exercise your privacy rights, or need to contact us for any reason, please reach out to:

AC Drain Wiz LLC

301 Lake Ave, Lake Worth Beach, FL 33460

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13. ACKNOWLEDGMENT

BY USING THE SERVICES, YOU ACKNOWLEDGE THAT:

(a) You have read and understood this Privacy Policy and Cookie Policy in its entirety;

(b) You consent to the collection, use, disclosure, and sale of your personal information as described herein;

(d) You understand that acceptance of data sales is a mandatory condition of using the Services;

(e) You understand that if you are a California resident and exercise your right to opt out of the sale of your personal information, your access to the Services may be terminated; and

(f) You agree to review this Policy periodically for updates.

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